Legal Policies

 Nature's Nest Online Shop - Terms and Conditions of Sale

1. Introduction

Welcome to Nature's Nest online shop. By placing an order, you agree to the following terms and conditions. Please read them carefully.

2. Orders

2.1. All orders are subject to acceptance and availability.

2.2. Once your order is placed, you will receive a confirmation email. Please review this confirmation to ensure all details are correct.

2.3. If you need to make changes to your order, contact us immediately. We will do our best to accommodate changes, but we cannot guarantee this.

3. Pricing and Payment

3.1. All prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise.

3.2. We accept various payment methods, including credit/debit cards and EFT. Payment must be received in full before dispatching any products.

4. Delivery

4.1. We offer delivery through The Courier Guy and PUDO. Delivery times may vary depending on your location and availability of the products.

4.2. We are not responsible for any delays caused by unforeseen circumstances or the courier service.

5. Returns and Replacements

5.1. Due to the nature of our products being freshly made food, we do not accept returns once the order has been dispatched.

5.2. If you have placed an order incorrectly, we may replace certain items to help you make up a specific product, but we cannot take back any of the food once it has been sent.

5.3. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or refund as deemed appropriate.

6. Product Quality and Expiry

6.1. We ensure that all products meet our quality standards before dispatch.

6.2. Please check the expiry dates on all products upon delivery. It is the customer's responsibility to store the products correctly to maintain freshness.

7. Liability

7.1. Nature's Nest is not liable for any indirect, special, or consequential losses or damages arising out of or in connection with the use of our products or website.

7.2. Our liability for any claim arising out of any order, sale, or delivery of products shall not exceed the purchase price of the products in respect of which such claim is made.

8. Privacy

8.1. We respect your privacy and will not share your personal information with third parties, except as necessary to fulfill your order or as required by law.

8.2. For more information on how we handle your data, please refer to our Privacy Policy.

9. Governing Law

These terms and conditions are governed by the laws of South Africa. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

10. Changes to Terms and Conditions

Nature's Nest reserves the right to change these terms and conditions at any time. Any changes will be posted on our website and will apply to orders placed after the date of posting.


 Nature's Nest Shipping Policy

1. Introduction

At Nature's Nest, we strive to ensure that your orders are processed and shipped promptly and efficiently. This Shipping Policy outlines our procedures and terms for shipping your purchases.

2. Shipping Carriers

2.1. We use The Courier Guy and PUDO for our shipping needs.

2.2. These carriers have been selected to provide reliable and timely delivery of your orders.

3. Order Processing Time

3.1. All orders placed will be processed and shipped within five working days after payment is received.

3.2. Orders are processed Monday through Friday, excluding public holidays.

4. Shipping Confirmation and Tracking

4.1. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

4.2. You can use this tracking information to monitor the delivery status of your order.

5. Shipping Rates and Delivery Times

5.1. Shipping is free for all orders over 550 Rand. For orders less than 550 Rand, a delivery fee of 150 Rand will apply.

5.2. Delivery times vary depending on your location and the shipping carrier. Typically, deliveries are made within two to five working days after dispatch.

6. Delivery Issues

6.1. If there are any issues with the delivery of your order, please contact us immediately. We will work with the courier service to resolve any problems as quickly as possible.

6.2. Nature's Nest is not responsible for delays caused by the courier service or any unforeseen circumstances beyond our control.

7. Incorrect Address

7.1. It is the customer’s responsibility to provide an accurate shipping address. Please double-check your address before completing your order.

7.2. If an incorrect address is provided, and the order is returned to us, we will contact you to arrange re-shipment at your expense.

7.3. If you expect that you might not be at the specified address on the delivery date, please inform us as soon as possible to arrange an alternative address.

8. Lost or Damaged Packages

8.1. In the rare event that your package is lost or damaged during shipping, please contact us within 48 hours of the expected delivery date.

8.2. We will liaise with the courier service to investigate and resolve the issue. If a replacement is necessary, we will arrange for it promptly.

9. Beware of Scammers

9.1. Please be aware that there are many scammers who may attempt to defraud customers. Nature's Nest will never ask for payment details or personal information via email or phone outside of our secure payment system.

9.2. Always verify the authenticity of any communication you receive regarding your order. If you are unsure, please contact us directly using the contact information provided on our website.

10. International Shipping

10.1. Currently, we only ship within South Africa.

11. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Nature's Nest
Email Address:
Phone Number: 067 629 9296

12. Changes to This Policy

Nature's Nest reserves the right to update this Shipping Policy at any time. Any changes will be posted on our website.


Nature's Nest Return and Refund Policy

1. Introduction

At Nature's Nest, we take pride in producing fresh, high-quality food for your feathered friends. Due to the perishable nature of our products, we have specific guidelines regarding returns and refunds.

2. No Returns on Incorrect Orders

2.1. Because our food is freshly made to order, we do not accept returns if the customer has placed an incorrect order.

2.2. We encourage you to carefully review your order before submitting it to ensure accuracy.

3. Refunds and Replacements

3.1. We will only issue a refund or send a replacement if the product defect or fault is proven to be a mistake on our side.

3.2. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. Include your order number, details of the issue, and any relevant photos.

3.3. Upon receiving your complaint, we will investigate the issue. If it is determined that the defect or fault is due to our error, we will arrange a replacement or refund as appropriate.

4. Proof of Purchase

4.1. To be eligible for a refund or replacement, you must provide proof of purchase.

4.2. Please retain your order confirmation email and any related correspondence.

5. How to Contact Us

If you have any questions or need to report an issue with your order, please contact us at:

Nature's Nest
Email Address:
Phone Number: 067 629 9296

6. Changes to This Policy

Nature's Nest reserves the right to update this Return and Refund Policy at any time. Any changes will be posted on our website.


Nature's Nest Privacy Policy

1. Introduction

Nature's Nest is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

2. Information We Collect

2.1. Personal Data: When you place an order, we collect personal information such as your name, email address, shipping address, and payment information.

2.2. Non-Personal Data: We may collect non-personal information about you whenever you interact with our website. This may include your browser type, the type of device you are using, and your IP address.

3. How We Use Your Information

3.1. To Process Transactions: We use your personal information to process your orders and manage your account.

3.2. To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.

3.3. To Personalize Your Experience: We may use information to understand how our users as a group use the services and resources provided on our site.

3.4. To Improve Our Website: We may use feedback you provide to improve our products and services.

3.5. To Send Periodic Emails: We may use your email address to send you information and updates pertaining to your order. It may also be used to respond to your inquiries, questions, and/or other requests.

4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

5. Sharing Your Information

5.1. We do not sell, trade, or rent your personal information to others.

5.2. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

5.3. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

6. Your Consent

By using our site, you consent to our website's privacy policy.

7. Changes to This Privacy Policy

Nature's Nest has the discretion to update this privacy policy at any time. When we do, we will post the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Nature's Nest
Email Address:
Phone Number: 067 629 9296